Train The Trainer

Introduction

Trainers set the foundation for any company with their professionalism and knowledge. Trainers create lasting impressions on your employees, as well as ensuring that employees have the necessary skills set to succeed. In the world of call center training, the role and value of trainers is incalculable. A motivated and competent trainer can mean the difference between success and failure for your organization as the training and future ability of hundreds of agents is dependant on their time spent with the trainer.

No matter what kind of training you do - sales, IT skills, financial planning, commercial awareness, interpersonal skills- you need to be well prepared and able to handle whatever happens in the training room with panache, flair and professionalism.
This course is designed to help skilled people pass on their knowledge and skills to others.
Delegates will learn how and why people learn in order to target training that achieves the best results.
The course also covers the preparation of lesson plans and how to deliver the training

Course Brief

  • Introduction and objectives
  • The importance of training
  • to the organization
  • to the individual
  • Training and change
  • How and why people learn
  • Learning styles
  • Providing incentives
  • Stages of training
  • Lesson plans and use of visual aids

What You Will Learn

  • Adapt your style and material to suit the situation
  • Work with difficult situations and people
  • Change tack quickly and without fuss
  • Meet people's needs and expectations
  • Handle your delegates' anxieties and nervousness
  • Surprise your participants and yourself
  • Make learning and development exciting and creative

Who Should Attend

  • Trainers
  • Coaches
  • HR Personnel
  • Training Managers

Program Materials

  • A fully printed and comprehensive bound manual
  • A soft copy manual on a CD
  • Pre-course work
  • Recorded DVD for each participant recording your session and the class feedback
  • Over 100 games, energizer, and exercises to use in your future training, and to make your training very special
  • Feedback check list
  • Course Certificate from the Institute of Training and Occupational Learning ITOLUK